Philips Senior Manager - Customer Analytics Netherlands, North Holland, Amsterdam 383118436
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In this role you will provide actionable insights for marketing teams around how to improve the customer experience,and relationship with customers. You will oversee and drive theend to end
Your role:
Drive insightaround the performance of Philips Healthcare customer experience and customer engagement through tools such as the Net Promoter Score, Customer Journey Insights,
Design, build and deploycustomer feedback surveys forHealthcarecustomers, usingonlinesurvey software platforms
end-to-end insight into customer engagement through the synthesis of customer feedback and customerdata
End to endprogram execution, stakeholder engagement, coordinatingcross team activities includingthe survey process with businesses and markets to ensure high quality feedback from customers that can be used to improveHealthcareCustomer
tratethe synthesis of relevant customer data to help improve the engagement with customers
standards and
You´re the right fit if:
Experienced in primary research andin particular with
Knowledge of digital marketing tools that can be used to enhance analysisand customer insight
Experienced in providing insights that help drive improved marketing engagement with B2B customers or within the Healthcare industry
Results driven with a strong analytical mindset and passion for increasing customer satisfaction
Strong attention to quality and attention to detail
-oriented mindset
Fluency in English
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