Philips Senior Manager - Customer Analytics 

Netherlands, North Holland, Amsterdam 

383118436

Your role:

• Drive insightaround the performance of Philips Healthcare customer experience and customer engagement through tools such as the Net Promoter Score, Customer Journey Insights,

• Design, build and deploycustomer feedback surveys forHealthcarecustomers, usingonlinesurvey software platforms

• end-to-end insight into customer engagement through the synthesis of customer feedback and customerdata

• End to endprogram execution, stakeholder engagement, coordinatingcross team activities includingthe survey process with businesses and markets to ensure high quality feedback from customers that can be used to improveHealthcareCustomer

• tratethe synthesis of relevant customer data to help improve the engagement with customers

• standards and

You´re the right fit if:

• Experienced in primary research andin particular with

• Knowledge of digital marketing tools that can be used to enhance analysisand customer insight

• Experienced in providing insights that help drive improved marketing engagement with B2B customers or within the Healthcare industry

• Results driven with a strong analytical mindset and passion for increasing customer satisfaction

• Strong attention to quality and attention to detail

• -oriented mindset

• Fluency in English