JPMorgan Design Manager Associate - Operations 

United States, Delaware, Wilmington 

338876233

Job summary

As a Design Manager Associate on our Digital and Customer Experience team supporting Operations, you will be responsible for planning and managing the day-to-day workflow, processes and reporting that support our User Experience design project work across Digital and Customer Experience (DCE). .

Job responsibilities

• Manage product portfolio; including intake, assessment, resourcing, execution, tracking and managing capacity.
• Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution and delivery, as well as reporting.
• Promote and champion of ongoing firm-wide and design team process improvements.
• Introduce and institute design-led ways of working with product, tech and data teams.
• Track and manage small/medium/large design and research projects: ensure milestones are being met and project status is documented and updated regularly; produce reports as appropriate/requested; serve as overall traffic manager.
• Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities.
• Ensure all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal team(s).

Required qualifications, capabilities, and skills

• 3+ years of design project/ program management experience; strong project management skills
• Understanding of Agile technology delivery
• Ability to quickly learn and effectively utilize new software/tools
• Strong problem solving and critical thinking skills
• Strong organizational skills and demonstrated effectiveness developing plans, prioritizing activities and program execution
• Demonstrated written and verbal communication skills, including the ability to effectively and clearly present complex information
• Flexibility/adaptability with ability to change direction based upon team and stakeholder consensus

Preferred qualifications, capabilities, and skills

• Experience working with UX design; experience at both a design studio and a large corporate environment.
• Understanding of Product development lifecycle at scale
• Experience or familiarity with Atlassian / JIRA software tools
• Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment.