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JPMorgan Design Manager Associate - Operations 
United States, Delaware, Wilmington 
338876233

29.06.2024

Job summary

As a Design Manager Associate on our Digital and Customer Experience team supporting Operations, you will be responsible for planning and managing the day-to-day workflow, processes and reporting that support our User Experience design project work across Digital and Customer Experience (DCE). .

Job responsibilities

  • Manage product portfolio; including intake, assessment, resourcing, execution, tracking and managing capacity.
  • Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution and delivery, as well as reporting.
  • Promote and champion of ongoing firm-wide and design team process improvements.
  • Introduce and institute design-led ways of working with product, tech and data teams.
  • Track and manage small/medium/large design and research projects: ensure milestones are being met and project status is documented and updated regularly; produce reports as appropriate/requested; serve as overall traffic manager.
  • Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities.
  • Ensure all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal team(s).

Required qualifications, capabilities, and skills

  • 3+ years of design project/ program management experience; strong project management skills
  • Understanding of Agile technology delivery
  • Ability to quickly learn and effectively utilize new software/tools
  • Strong problem solving and critical thinking skills
  • Strong organizational skills and demonstrated effectiveness developing plans, prioritizing activities and program execution
  • Demonstrated written and verbal communication skills, including the ability to effectively and clearly present complex information
  • Flexibility/adaptability with ability to change direction based upon team and stakeholder consensus

Preferred qualifications, capabilities, and skills

  • Experience working with UX design; experience at both a design studio and a large corporate environment.
  • Understanding of Product development lifecycle at scale
  • Experience or familiarity with Atlassian / JIRA software tools
  • Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment.