Capital One Senior Manager Design Operations 

United States, New York, New York 

176772356

11 West 19th Street (22008), United States of America, New York, New York Senior Manager, Design Operations

This role partners directly with a VP of Design, serving as a trusted advisor and thought partner. While this role is an individual contributor, success relies heavily on building authentic relationships with peers, partners and leaders.

You’ll be asked to handle a variety of responsibilities, including:

Portfolio Management:

• Develop routines to track and prioritize initiatives, including resource allocation to meet business needs

• Refine and manage capacity allocation and alignment systems

• Build and maintain strong working relationships with product and tech partners to share design’s working model

• Provide accurate reporting to cross-functional leadership on portfolio status, resourcing, issues, and priorities.

Business & People Operations:

• Manage business critical relationships (such as HR, Finance, Talent Acquisition) on behalf of leadership

• Budget and headcount management, advocating for investment in design as appropriate for the business needs.

• Support the hiring and onboarding of employees, manage contractors and vendors, strategically balance attrition.

• Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, attrition, and unspoken feedback.

Design Standards & Practice Management:

• Create and optimize end to end routines that drive design quality

• Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes to ensure the organization is well managed

• Shape agendas and facilitate team meetings, leadership team sessions, and other events/meetings as needed

Basic Qualifications

• 7 years relevant experience, including design management, project/program management of design deliverables, and/or operations management

• 4 years experience leading project delivery for large, cross functional projects

• Experience working directly with designers, researchers, and strategists

Preferred Qualifications

• 4+ years working within the product development process between tech, product, and design

• Experience building operation systems and programs at scale

• Experience working with corporate design teams

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.