Capital One Senior Manager Design Operations 

United States, New York, New York 

707356373

11 West 19th Street (22008), United States of America, New York, New York Senior Manager, Design Operations

RDO Design Practice Lead (Sr. Manager)

Core Responsibilities

Service Design & Delivery

• Design services, systems, and experiences for designers to remove roadblocks and friction allowing teams to focus on creating great products that improve our customers’ lives.

• Collaborate with stakeholders to uncover user and business needs - then translating complex ideas into understandable concepts that engage and enable XD.

• Partner with design managers, design operators, and chief of staff communities to enhance XD’s effectiveness by scaling programs and driving operational efforts through optimization, smart processes, and program management expertise

• Lead a team of project managers to effectively drive project and program efforts

Special Projects

• Handling oversight of special projects that don’t fit into traditional workstreams.

• Identifying and supervising strategic projects.

• Reporting on strategic projects to leadership and stakeholders.

Collaboration and Connection

• Collaborate with stakeholders and teams to oversee the creation and implementation of priority XD initiatives, while ensuring aligning across functions.

• Serving as a trusted advisor, confidential thought partner, and act as a sounding board to senior leadership

• Anticipating and cultivate open communication channels between senior leadership and designers

• Managing difficult situations and hard conversations; showing a high level of discretion, professional maturity, resilience, and adaptability

• Working with partners and teams across various geographies and traveling to meetings and events as needed

Program Management / Operations

• Lead initiatives to increase collaboration, improve UX quality, and simplify operations.

• Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, attrition, and unspoken feedback

• Maintaining a well-managed design team and project oversight by:

• Overseeing and managing team structure (e.g., hiring and onboarding employees, managing contractors and vendors, balancing attrition)

• Planning and managing budgets, forecasting, and scoping new engagements

• Identifying and managing risks and mitigation plans

• Overseeing overall portfolio health and team satisfaction

Management of and on Behalf of Leadership

• Assess and prioritize RDO initiatives and partnering with initiative leads to determine proper course of action

• Tracking priority initiatives for senior leadership and proactively identifying obstacles, communicating status, and pulling in other team members as necessary

• Manage business critical relationships (such as HR, finance, TA) on behalf of leadership, and representing leadership when required

• Partnering with teams to troubleshoot, problem solve, and shape requests prior to involvement of leadership

• Counseling leadership team on organizational design and change management

• Protecting and preserving organizational and leadership integrity by surfacing potential risks and mitigation strategies

• Building and leading successful teams by mentoring, coaching, and elevating others

• Guiding team members in strategy, alignment, process improvement, and change management

• Responsible for driving decision-making, bringing order to complex situations, and ensuring that the leadership team spends time efficiently and productively

Basic Qualifications

• 7 years relevant experience, including design management, project/program management of design deliverables, and/or operations management

• 4 years experience leading project delivery for large, cross functional projects

• Experience working directly with designers, researchers, and strategists

Preferred Qualifications

• Experience building operation systems and programs at scale

• Experience working with corporate design teams

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.