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Microsoft Technical Support Engineer 
Taiwan, Taoyuan City 
28321944

24.04.2025

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Softer Skills
  • Excellent skills in active listening
  • Clear and concise communication
  • Self-motivcated problem solver. Enjoys finding solution to complete problems, but with ability and knowledge to work with close and extended team to escalate larger issues.
  • Ability to respond effectively to a dynamic online environment; Shows curiosity for campaigns and demonstrates the ability to learn and apply new product and marketing information required to help the customer
  • Confidence and competence to stay focused in a demanding fast-paced environment
Experience and confidence to work within the following technology
Windows System Administration, Configuration, including a good basic understanding of:
  • Registry
  • File Storage
  • User Accounts and Access Control
  • Event Logs and Auditing
  • Performance, Resource Monitor
  • Networking (TCP, IP)
Additionally, proficiency in several of these domains (and eagerness to learn more)
  • Automated installation of Windows
  • User Profile management
  • Windows Update management
  • Kerberos and delegation
  • Bitlocker administration
  • Windows Shell configuration and management
  • Windows Activation, Licensing
  • Remote Desktop Services configuration and management
  • Clustering
  • Printing configuration and management
  • Resilient Storage technology (clustering, storage spaces)
  • Server management tools
  • Hyper-V management and VM deployment
  • Application installation and management
  • Windows backup and VSS
  • PowerShell scripting
  • Active Directory topology and management
  • Network Tracing and analysis
  • Public Key Infrastructure (PKI) deployment, management
  • Remote File Systems (SMB)
  • Group Policy management
  • DNS deployment, management
  • Troubleshooting hangs and crashes in Windows
  • Network Virtualisation (Hyper-V, SDN)
  • Troubleshooting performance issues using PerfMon and other tools
Language Qualification
Essential: English Language: fluent in reading, writing and speaking.
Desirable: Fluency in German, French, Italian language skills


Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.


• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices


• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.


• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

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