Microsoft Technical Support Engineer 

Taiwan, Taoyuan City 

28321944

• Excellent skills in active listening
• Clear and concise communication
• Self-motivcated problem solver. Enjoys finding solution to complete problems, but with ability and knowledge to work with close and extended team to escalate larger issues.
• Ability to respond effectively to a dynamic online environment; Shows curiosity for campaigns and demonstrates the ability to learn and apply new product and marketing information required to help the customer
• Confidence and competence to stay focused in a demanding fast-paced environment

• Registry
• File Storage
• User Accounts and Access Control
• Event Logs and Auditing
• Performance, Resource Monitor
• Networking (TCP, IP)

• Automated installation of Windows
• User Profile management
• Windows Update management
• Kerberos and delegation
• Bitlocker administration
• Windows Shell configuration and management
• Windows Activation, Licensing
• Remote Desktop Services configuration and management
• Clustering
• Printing configuration and management
• Resilient Storage technology (clustering, storage spaces)
• Server management tools
• Hyper-V management and VM deployment
• Application installation and management
• Windows backup and VSS
• PowerShell scripting
• Active Directory topology and management
• Network Tracing and analysis
• Public Key Infrastructure (PKI) deployment, management
• Remote File Systems (SMB)
• Group Policy management
• DNS deployment, management
• Troubleshooting hangs and crashes in Windows
• Network Virtualisation (Hyper-V, SDN)
• Troubleshooting performance issues using PerfMon and other tools

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements