Microsoft Technical Support Engineer 

Taiwan, Taoyuan City 

733764481

Required Qualification:

• Hands-On working experience in technical support, technical consulting domain, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.

• Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage etc.

• Conceptual knowledge of Azure IaaS deployments and administration.

• Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux).

• Understanding of Virtualization concepts and virtual system administration.

• Must have worked in SAN, NAS, Hyper-V, VMWare, iSCSI environment.

• Good knowledge of networking concepts including TCP, IP, NAT, DNS and troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.

Preferred Skills:

• Linux, OSS (preferred):

o Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)

o Experience administering Linux (boot process, file systems, network device and protocol configuration).

o Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP.

Portuguese OR Spanish Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.