Microsoft Technical Support Engineer 

Taiwan, Taoyuan City 

834706391

Required Qualifications:

Proficiency with Microsoft Power BI (Desktop application and the Service, and Gateway), or any other similar BI tool such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy or Microsoft Excel would be beneficial.

• Good understanding of SQL Server Analysis Services concepts, MDX, DAX and SQL Server Reporting Services.

• Underlying awareness of SQL Server, or any other Database Management system like Oracle or SAP .

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND multi-year working experience in technical support, technical consulting experience, or information technology services.

• Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment. You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.

• Communication and senior stakeholder engagement skills, underpinned by an ability to communicate technical concepts to non-technical, senior business users with ease.

• Basic network troubleshooting skills.

Team-wide shift rotations to cover business needs, including “on-call” responsibilities and weekend work.

Additional or Preferred Qualifications:

Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework would be helpful.

Excel skills with Power Query and Data Modelling would be beneficial.

Experience gained or conceptual knowledge of Microsoft Azure/ AWS Cloud architecture or any Cloud SaaS experience.

Understanding of DNS (Domain Name System) principles and protocols.

A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE, etc.)

Language Qualification:

English Language: confident in reading, writing and speaking.
Fluent in 2nd language like German, French, Spanish or Italian will be preferred.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.