Microsoft Dynamics Technology Specialist Contact center/Customer 

Japan, Chiyoda 

28073021

Inspireし、マイクロソフトのソリューションの価値を実証し（PoCなどの技術検証を通じ）、技術的にご評価を頂けるよう努めます。

As a Business Applications Technical Specialist, you will specialize in the Service category which covers Customer Service, Contact center as a service and Field Service.

You will also need to demonstrate to customers by combining your technical knowledge, presentation skills, communication skills, and customer focus. You will be able to inspire and influence customers to choose Dynamics 365.

Required Qualifications

• Technical pre-sales or technical consulting experience
• Proven technical knowledge of the Microsoft Dynamics 365 or comparable enterprise scale customer experience solutions.

• Extensive experience in driving and designing a solution strategy as part of the overall opportunity lifecycle
• Proven success demonstrating differentiated solution value and competitive advantage
• Delivering customer-facing technical workload demonstrations to enterprise decision makers

Additional Qualifications

• Experience in identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members

• Extensive collaboration capabilities with technical pursuit teams designing cloud-based customer solutions

• Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads

Workload and Business Process

• Achieve technical workload expertise for your assigned category of Business Applications products.

Business Value-led Presales

• Participate in discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
• Leverage workload expertise to build effective customer-centric solution assessments and designs based on business value and deliver compelling presentations to improve win rates.

Strategic Proactive Seller

• Maximize deal execution through the customer journey as a strategic, proactive seller to meet/exceed category revenue targets.
• Team with Business Applications - Sales Executives to uncover, identify and engage opportunities to drive category performance.
• Build positive Business Decision Maker (BDM)/CxO connections/engagements across category-specific roles with business value alignment by targeted personas.