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Apple Contact Center Coach Retail Customer Care Israel, Jerusalem District, Jerusalem 830726214
30.05.2024
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Minimum Qualifications
- Track record in identifying performance gaps and assessing coaching needs
- Experience with performance data analysis, reporting tools
- Ability to apply tools and learning solutions to address specific learning and performance needs
- Critical thinker who is able to ask probing questions and collect deep insights before forming solutions
- Develops relationships with stakeholders to allow for collaborative problem-solving
- Design and implement coaching and leadership development programs
- Communicates in a clear and consistent manner which translates conversations and ideas from strategy into action
- Ability to work efficiently on multiple projects simultaneously; prioritizes to meet tight deadlines
- Strict adherence to company policy on confidential materials
- Coaching qualification is highly desirable
- Japanese and English proficiency is a must
Preferred Qualifications
- All candidates who meet the key qualifications are encouraged to apply.
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