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Apple Contact Center Coach Retail Customer Care 
Israel, Jerusalem District, Jerusalem 
830726214

30.05.2024
Minimum Qualifications
  • Track record in identifying performance gaps and assessing coaching needs
  • Experience with performance data analysis, reporting tools
  • Ability to apply tools and learning solutions to address specific learning and performance needs
  • Critical thinker who is able to ask probing questions and collect deep insights before forming solutions
  • Develops relationships with stakeholders to allow for collaborative problem-solving
  • Design and implement coaching and leadership development programs
  • Communicates in a clear and consistent manner which translates conversations and ideas from strategy into action
  • Ability to work efficiently on multiple projects simultaneously; prioritizes to meet tight deadlines
  • Strict adherence to company policy on confidential materials
  • Coaching qualification is highly desirable
  • Japanese and English proficiency is a must
Preferred Qualifications
  • All candidates who meet the key qualifications are encouraged to apply.