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Apple Contact Center Coach Retail Customer Care Japan 830726214
Today
- Track record in identifying performance gaps and assessing coaching needs
- Experience with performance data analysis, reporting tools
- Ability to apply tools and learning solutions to address specific learning and performance needs
- Critical thinker who is able to ask probing questions and collect deep insights before forming solutions
- Develops relationships with stakeholders to allow for collaborative problem-solving
- Design and implement coaching and leadership development programs
- Communicates in a clear and consistent manner which translates conversations and ideas from strategy into action
- Ability to work efficiently on multiple projects simultaneously; prioritizes to meet tight deadlines
- Strict adherence to company policy on confidential materials
- Coaching qualification is highly desirable
- Japanese and English proficiency is a must
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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