Monday Enterprise Customer Success Manager Project Management 

Italy, Abruzzo, Chieti 

249510544

• Partner with Consulting and Product teams to mature the PM offering that monday.com has, along with working on upsell, cross-sell, and expansion opportunities
• Spearhead internal cross-functional improvement projects, closely related to the PM vertical
• Research, build resources, and knowledge share on trends and key needs within the PM space with extended CS team
• Build strong relationships with our clients to understand their needs and ensure their success with monday.com
• Serve as the main point of contact and liaison between clients and the rest of the monday.com team
• Empower customers to connect their goals and challenges with the solution in monday.com
• Take ownership of new accounts and manage their onboarding
• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Stay in touch with clients to ensure that they're realizing the full potential of monday.com
• Build, own, and execute client success and engagement plans
• Navigate client organizations to uncover additional product applications & opportunities for partnership
• Represent voice of the customer and influence product development roadmap

• 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
• Relevant Project Management experience in the B2B SaaS space
• Preferred Certifications: CAPM, PPM, PMP, CPM, PFMP, PMI
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Prior experience in strategy consulting - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Specialization with Agile/SCRUM(nice to have)
• BA or BS degree

Visa sponsorship for this role is currently not available.