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Monday Enterprise Customer Success Manager Italy, Abruzzo, Chieti 671256858
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- Strategic Consultation: Use your expertise to provide high-level strategic advice, helping retail customers achieve their business objectives by developing and executing a success plan.
- Portfolio Management: Oversee a diverse portfolio of strategic retail customers, ensuring the delivery of consistent value and support.
- Business Acumen: Draw upon your deep understanding of business operations and strategic thinking to execute plans with precision.
- Relationship Building: Develop and maintain strong, lasting relationships with retail customers, acting as a trusted business partner and advisor.
- Stay up-to-date on industry trends and best practices
- Consultative Dialogue: Engage in meaningful conversations with retail customers to identify challenges and pain points, and craft tailored solutions.
- Data-Driven Decision Making: Utilize analytical skills to collect, interpret, and act on data, ensuring that customer success initiatives are both effective and efficient.
- Optimizing Support: Incorporate data-driven insights into project and program management strategies to maximize the impact of customer support initiatives, delivering exceptional value to customers and the organization.
- Work collaboratively with other departments and teams locally and globally.
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.
About The Role
- Strategic Consultation: Use your expertise to provide high-level strategic advice, helping retail customers achieve their business objectives by developing and executing a success plan.
- Portfolio Management: Oversee a diverse portfolio of strategic retail customers, ensuring the delivery of consistent value and support.
- Business Acumen: Draw upon your deep understanding of business operations and strategic thinking to execute plans with precision.
- Relationship Building: Develop and maintain strong, lasting relationships with retail customers, acting as a trusted business partner and advisor.
- Stay up-to-date on industry trends and best practices
- Consultative Dialogue: Engage in meaningful conversations with retail customers to identify challenges and pain points, and craft tailored solutions.
- Data-Driven Decision Making: Utilize analytical skills to collect, interpret, and act on data, ensuring that customer success initiatives are both effective and efficient.
- Optimizing Support: Incorporate data-driven insights into project and program management strategies to maximize the impact of customer support initiatives, delivering exceptional value to customers and the organization.
- Work collaboratively with other departments and teams locally and globally.
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.
Your Experience & Skills
- 5+ years of B2B SaaS customer success, account management or consulting experience working with ENT customers from the retail industry
- 2+ years working with retail customers, mainly knowing the business operations and key personas
- Improve complex issues through analysis and resolution
- Strong quantitative data analysis skills with proven business insight and judgment
- Experience in building relationships with senior business management & platform stakeholders.
- Experience helping customers deploy and see the value of the products they have purchased.
- Excellent communication and interpersonal skills
- Ability to consult with customers to help them solve problems and achieve their business goals with
- Ability to think strategically and execute plans effectively while building long-term relationships with customers
- Succeed in working collaboratively with squads, internal account team, and extended customer teams
- Experience in public speaking and large audience conferences
- Experience working in a global team, for an international company
- Excellent written and verbal communication skills.
- Visa sponsorship for this role is currently not available.
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