Jobs in Italy

A typical day:

• Take actions with hotel partners as needed to drive assigned projects forward
• Maintain well organized and detailed tracking mechanisms relating to assigned projects
• Call, email, and Zoom with hotel partners to accomplish assigned project needs
• Manage relationships with hotel partners within assigned portfolio
• Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
• Educate partners on how HotelTonight and Airbnb platforms function
• Develop strong and long lasting partnerships
• Respond to and deliver exceptional service in a timely and efficient manner
• Work cross-functionally when necessary as well as with Market Managers within HotelTonight Supply
• Implement strategies to effectively manage and optimize workflows
• Act as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately

Your expertise:

• 3+ years of experience in account management and/or partner support.
• 2+ years of hospitality/travel industry experience (preferred)
• Fluent in Italian and English.
• Self-starter who is resourceful with a get it done attitude
• Strong time management and prioritization skills
• Strong organizational skills relating to project work with a large volume of inputs and moving parts
• Track record of being able to effectively work a book of business (account management)
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom
• Team player, willing to contribute what is needed for the success of the team
• The ability to get things done with changing priorities, projects and deadlines
• Passion for Airbnb, travel, and the sharing economy
• We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)

Offices: Milan, Italy

* This position can be based in Rome or Milan

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact:

• Join the fastest growing team where experience meets cutting-edge solutions

• Build and cultivate strong customer relationships, driving business growth within the region.

• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.

• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.

• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers.

• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.

• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients.

• Travel domestically as needed to meet with customers and attend key business events.

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry.

• Extensive platform selling experience in complex sales with multiple buying centers.

• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred.

• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations

• Expertise in applying complex solution sales methodologies to drive results.

• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy.

• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams.

• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred

• Willingness to travel domestically as necessary to meet business needs.

All your information will be kept confidential according to EEO guidelines.

The intern experience

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Airbnb Services team and the broader Airbnb community

The difference you will make

During the internship, you’ll work on projects that cover the following:

• Lead Generation - Identify and connect with potential hosts in person, sourcing through online research, cold calling, community engagement, and local networking.
• Sales Pitches - Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions.
• Onboarding - Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success.
• Post-Onboarding - Set hosts up for success in their first days by delivering key trainings and follow-up calls to ensure they understand best practices and essential features.
• Market Insights - Gather valuable insights from potential hosts and the community to inform sales strategies and improve service offerings.

Your expertise

• Current master’s student in Business, Commerce or a related field, ideally in a top business school, with at least 3 years of studies completed.
• One first experience in sales, partnerships, account management, or community engagement.
• Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats.
• A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads.
• Highly organized, with the ability to manage multiple conversations and leads across various platforms.
• Clear and positive communicator, both verbally and in writing, with an authentic voice.
• Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts.
• Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation.
• Experience with or understanding of small business owners, hosts, or side hustlers is a plus.
• Based in Milan and deep local knowledge of the market and it’s service offerings.

Offices: Milan, Italy

What will you accomplish:

• Understand buyer needs, trends, and events. Build events to increase viewership and GMV on eBay.

• Formulate and rigorously test hypotheses regarding themes, content & selling formats, hosts and efficient times for live sessions.

• Collaborate with top sellers, agencies, and internal teams (based in EU and US) to ensure a continuous stream of engaging content on eBay, developing scalable programs that engage our sellers in the co-creation of this content.

• Forge partnerships with key personalities and sellers in the Collectibles and Fashion sectors to attract audiences and drive sales on eBay.

• Build and implement playbooks for both seller-led and eBay-led events; provide support for live productions as needed.

• Some travel may be required to meet with partners, attend events, or support live productions. This job may require you to work some evening and weekends.

What You Will Bring:

• Proven experience in creative and analytical roles within content strategy, programming, consumer product marketing, or site merchandising, preferably in a media company or social network. Live Streaming and/or E-commerce is highly preferred.

• A robust blend of creative and analytical skills, with a keen sense for both trends and commercial success.

• Proven ability to generate creative ideas, assess & size opportunities, lobby for resources, and lead teams to execution.

• Highly organized, with strong project management skills and with the ability to define new processes to achieve goals

• Ideally: experience selecting and managing external agencies

• Fluent in English and Italian

As a Brand Expert on the Operations Team, you will be responsible for handling the Consumer Help Desk to ensure maximum satisfaction with the Certilogo Service. Your role will also involve supporting the Account Management and Tech Team, by providing expert opinions, as well as taking proactive steps to improve the Help Desk workflow. This position reports directly to the Operations Service Manager.

What You Will Accomplish

• Provide support to consumers via Certilogo’s Help Desk interface and email communication.

• Collaborate with brand stakeholders and Account Management to support client investigations and enforcement actions.

• Offer proactive suggestions for workflow improvements to enhance response times and automate processes.

• Handle daily email inquiries regarding product authentication issues, providing comprehensive assistance.

• Analyze user information, actions, and responses during the authentication process using the Certilogo backend.

• Compare user-submitted photos of the product and authenticating elements with physical or digital samples in the Certilogo archive.

• Build comprehensive responses using available templates on the backend.

What we are looking for

• Outstanding ability to spot differences between images quickly and accurately.

• Demonstrated ability in online brand protection, resell platform (moderation team for classifieds), or authentication for Designer Goods Resale companies.

• Fluent in written and spoken English.

• Strong ability to relate positively and productively with clients and consumers.

• Outstanding organizational skills with a strong orientation toward action.

• High level of accuracy, precision, speed, and reliability.

• Resourcefulness and autonomy in problem-solving.

• Team-oriented approach with consideration for commercial and business orientation.

• Resilience and ability to handle stressful situations effectively.

• Passionate about providing excellent service with a positive and hard-working approach.

• Drive the evolutionary design and development of the Certilogo Cloud Platform across public and internal eBay-managed clouds.
• Partner closely with the Platform Tech Lead and Certilogo Brand Success Team to design and implement integrations between Certilogo and client systems.
• Deliver secure, scalable, and efficient infrastructure solutions using Infrastructure-as-Code (IaC) and best-of-breed cloud technologies.
• Build and optimize CI/CD pipelines using GitHub Actions, Jenkins, and automation tools to accelerate feature delivery.
• Contribute to Agile team processes , supporting continuous improvement and high-quality software delivery.
• Apply expertise in cloud-native development , microservices, and modern programming frameworks to deliver new features and platform enhancements.

• Proven experience in designing and implementing enterprise-grade cloud architectures , with at least 3 years of experience on Microsoft Azure .
• Advanced knowledge of Kubernetes , Helm Charts, Operators, and observability tools (Prometheus, Grafana).
• Strong proficiency in Terraform and Infrastructure-as-Code principles.
• Experience in containerized application development (Docker) and high-performance CI/CD pipelines (GitHub, Jenkins).
• Proven understanding of cloud security , scalability, and reliability for platforms handling millions of daily accesses.
• Familiarity with microservices architecture , Java/Spring Boot , Node.js or Python , and both SQL and NoSQL databases.
• Hands-on experience with Agile development , TDD , and continuous integration/delivery practices.
• Strong problem-solving skills, attention to detail, and a collaborative approach with fluency in English.

to join our rapidly growing program. This person will work closely with the Programming & Production Lead and Collectibles Marketing lead. You will implement our programming and content strategy, focusing most significantly on implementing the programming, and creating an appealing content to generate traffic. You will also develop social media content to engage/expand our communities. This role requires a good understanding of different buyer needs across categories such as trading cards, collectibles, arts & antiques and fashion, the ability to identify trends and cultural events. You will analyze the results of each of our campaigns to get as much insight as possible to grow our business.

What will you accomplish:

• Build a calendar of events and live selling franchises

• Support our sellers to produce high-end content

• Develop social media content with our agency to engage and attract new sellers & buyers

• Monitor media strategy with our agency

• Collaborate with top sellers, agencies, and internal teams (based in EU and US)

What You Will Bring:

• A first experience in programming and/or and/or producing and/or social media

• Ideally: experience with dealing with creative agencies + “hands-on” profile

• Creativity & Agility

• Organized, with strong project management skills

• Strong interest in collectibles/Live shopping/streaming/e-commerce

• Fluent in English and Italian