Please note this is a hybrid role in our NYC office.
About The Role
Please note this is a hybrid role in our NYC office.
Partner with Consulting and Product teams to mature the PM offering that monday.com has, along with working on upsell, cross-sell, and expansion opportunities
Spearhead internal cross-functional improvement projects, closely related to the PM vertical
Research, build resources, and knowledge share on trends and key needs within the PM space with extended CS team
Build strong relationships with our clients to understand their needs and ensure their success with monday.com
Serve as the main point of contact and liaison between clients and the rest of the monday.com team
Empower customers to connect their goals and challenges with the solution in monday.com
Take ownership of new accounts and manage their onboarding
Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of monday.com
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Represent voice of the customer and influence product development roadmap
Your Experience & Skills
3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
Relevant Project Management experience in the B2B SaaS space