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Capital One Work Home COAF Recovery Sr Coordinator 
United States, Oregon 
186353865

14.09.2024

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General Responsibilities:

  • Manage inbound and outbound calls

  • Perform account level research

  • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities even though the account has charged off

  • Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)

  • Attend team meetings

  • Update account info and complete appropriate documentation to ensure accurate records

Job Level:Senior Coordinator

Work Schedule:Tuesday - Friday 10:00AM - 7:00PM CST and Saturday 8:00AM - 5:00PM CST


Work from Home Technology Requirements

  • Secure home office environment that is free from background noise and distractions

  • Reliable private internet connection that is
    not
    supplied via cellular data or hotspot is required

    • A private network that is password protected where you have ownership or line of site sight to every device on the network

    • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

    • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

    • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

    • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

  • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 1 year of call center or collections experience

  • At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications:

  • At least 2 years of call center customer service experience

  • At least 2 years of loss mitigation or collections experience in the banking industry

Work From Home: $47,590 - $47,590 for COAF Recovery Sr. Coordinator

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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