Capital One Work Home Customer Service Coordinator 

United States, Oregon 

971495922

General Responsibilities:

• Place outbound calls to potential customers looking to refinance their auto loans

• Take an active role in educating customers about our products and services

• Answer inbound calls and greet customers with energy and enthusiasm

• Thrive in a fast-paced, lively and dynamic work environment

• Use a conversation based approach to uncover customer needs using open-ended questions – after all, scripts are for robots

• Guide customers through the online enrollment process

• Assist customers with account questions in an energetic and spirited manner

• Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issues

• Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals

• Strive for first call resolution, and take true ownership of customer needs and issues

• Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date

• Build strong working relationships with experience partners to effectively problem solve

• Have strong positive influence on peers

• Communicate in a professional manner in all settings

Basic Qualifications:

• High school diploma, GED or equivalent certification

• At least 6 months of customer service experience

• At least 6 months of experience in a call center environment

Preferred Qualifications:

• At least 2 years of customer service experience

• At least 1 year of experience in a call center environment

• At least 1 year of auto finance experience

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

Work From Home:

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.