Capital One Work Home - Customer Protection Resolution Fraud Sr Coordinator 

United States, Virginia, Richmond 

685869585

• be flexible, and adapt to and embrace change

• Demonstrate exceptional attention to detail in all aspects of the role

• Maintain apositive attitude

• Be open to feedback

• Demonstrate a strong customer focus rooted in empathy

• Communicate effectively with peers,other departments, management, and customersthrough verbal and written methods

• Exerciseexcellentjudgment,problem-solvingand independent decision-making skills

• Demonstrate exceptionalactivelistening, questioning, call control, and de-escalation techniques

• Be proactive, have effective time management and organizational skills

• Be technologically proficient andhave troubleshooting techniques

• Demonstrate team-orientation through strong attendance and dependability

Department Hours:

Monday-Friday 8am-11pm EST

Saturday 8am-6pm EST

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 3 years Customer Service or Call Center Experience

• At least 1 year of experience using Google Suite or Microsoft office

• At least 1 year of Financial Industry experience

Preferred Qualifications

• At least 4 years of Customer Service or Call Center experience

• At least 1 year of Fraud or Disputes experience

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.