Capital One Work Home Voluntary Repo Sr Ops Coordinator 

United States, Oregon 

389368704

Responsibilities:

• Make outbound calls and receive inbound calls on accounts referred for voluntary repossession to ensure proper follow up is made within proper time frame

• Make outbound calls and receive inbound calls on accounts that have been approved to receive a loan modification

• Make outbound calls and receive inbound calls on accounts that have SCRA protection and can vary in days past due

• Utilize strong communication skills to interact with customers and ensure they fully understand the ramifications of surrendering their vehicle

• Motivated to help keep customers in their cars and provide excellent customer experiences

• Perform account level research

• Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

• Update account information and complete appropriate documentation to ensure accurate reporting on accounts

Work From Home

Monday - Friday 9 am - 6 pm CST

Training Hours:Monday - Friday 8 am - 5 pm CST

Basic Qualifications:

• High school diploma, GED or equivalent certification

• At least 1 year of experience using Microsoft Office or Google Suite

• At least 2 years of customer service experience in a call center environment

• At least 1 year of Loss Mitigation experience in the financial industry

Preferred Qualifications:

• At least 2 years of Loss Mitigation experience in the financial industry

• At least 3 years of customer service experience in a call center environment

Work From Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Work From Home Location Requirements

Work From Home:

$49,774 - $49,774 for COAF Ops Sr. Coordinator

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.