המקום בו המומחים והחברות הטובות ביותר נפגשים
General Responsibilities:
Manage inbound and outbound calls
Perform account level research
Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities even though the account has charged off
Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
Attend team meetings
Update account info and complete appropriate documentation to ensure accurate records
Job Level:Senior Coordinator
Work Schedule:Tuesday - Friday 10:00AM - 7:00PM CST and Saturday 8:00AM - 5:00PM CST
Work from Home Technology Requirements
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 1 year of call center or collections experience
At least 1 year of experience using Microsoft Office or Google Suite
Preferred Qualifications:
At least 2 years of call center customer service experience
At least 2 years of loss mitigation or collections experience in the banking industry
Work From Home: $47,590 - $47,590 for COAF Recovery Sr. Coordinator
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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