Capital One COAF Quality Assurance Sr Coordinator Work Home 

United States, Virginia, Richmond 

417863627

COAF Quality Assurance Sr. Coordinator (Work from Home)

Responsibilities:

• Conduct production sampling, and other quality assurance testing measurements that provide information critical to assessing process execution and customer experience.

• Perform data entry and data research activities.

• Respond to questions and requests from management and key stakeholders.

• Execute and provide recommendations for process improvements and/or operating procedures.

• Calibrate performance standards with peers and dedicated line of business

• Document procedures in accordance with established policies

• Generate and distribute updates and reports as needed

Monday - Friday 7am - 4pm CST

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are metCapital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least3 yearsCustomer Service or Call Center experience

• At least1 yearexperience working in the Financial Industry

• At least1 yearof experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 2 years of experience using Microsoft Excel & Google Suite

• At least4 yearsCustomer Service or Call Center experience

• At least2 yearsexperience working in the Financial Industry

• At least1 yearof Quality Monitoring or Quality Assurance experience

• At least 1 year of experience in Compliance or Risk Management

• At least 1 year of experience in Dealer Funding

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Scheduling

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance as well as Disability

• Disability Insurance

• 401 K and Stock Purchase Plan

We believe in the Power of one

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.