WHAT YOU'LL DO
- Prepare contract documents to start changes in consumption of infrastructure, software licenses, and services as required by the customer.
- Prepare monthly Balance Statements and manage Fund balances.
- Reviewing incoming inquiries and perform calculations checking against contractual documents and consumption records.
- Be dedicated point of contact for internal customers for consumption related topics.
- Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Revenue Recognition).
- Use own initiative to improve processes and drive efficiency in the team.
- Actively contribute to complex cases resolution.
- Create and maintain cluster specific SOP database / Support knowledgebase.
WHAT YOU BRING
- Analytical profile and problem-solving skills with a strong focus on high-quality results.
- Knowledge of SAP systems and it’s usage.
- Commercial Private Cloud knowledge (preferred).
- Advanced Excel knowledge (VBA), Power BI, Outlook, and PPT.
- Knowledge in accounting and controlling, process management and equivalent are a plus.
- Intrinsically motivated, willing to learn and to support team colleagues enthusiastically.
- Quick learner, adaptable, able to use own initiative with excellent attention to detail.
- Enjoy working in a fast-changing environment.
- Excellent communication skills, team player, positive attitude and open to feedback.
- Dedicated to customer success with a strong customer focus.
- Excellent verbal and written communication skills in English language.
- German Language is highly appreciated.
EXPERIENCE
- University degree in Accounting, Finance, Business Administration, Industrial Engineering, Economics, or related fields.
- 5+ years of experience in Finance, Accounting, Controlling or Related Departments.
- Knowledge of SAP support modules and CRM are an advantage.
- Ability to work with globally distributed cross-functional teams.
- Proven track record of execution capabilities for complex topics.
- Proven ability to quickly become an expert in a specific topic while not losing track of the big picture.
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.
Job Segment:Cloud, ERP, Operations Manager, Database, CRM, Technology, Operations