SAP 24/7 Cloud Operations Engineer 

Bulgaria, Burgas 

693613640

What you will do

You will be responsible for actively monitoring SaaS cloud solutions and initiate immediate action to restore availability in case of service disruption or degradation. As a Cloud Operations Engineer you will drive customer communication, ongoing investigation in collaboration with internal development teams, escalation and bridge call with the affected Line of Businesses and restoration activities. You will also be working in a team that operates multiple products on multiple infrastructures, therefore your agility and ability to proactively learn and adapt will be key to make you efficient.

Your main tasks and responsibilities include:

• Provision, monitor and operate customer cloud solutions
• Ensure fast troubleshooting, remediation and restoration
• Take part of and drive global team projects to continuously optimize procedures and processes and onboard new services

What you bring

• 3 + years of experience in operations team
• Ability to troubleshoot complex problems throughout the whole technology stack
• Experience with Hyperscalers, Cloud Foundry and K8S
• Experience with monitoring solutions, such as Grafana, Kibana, Dynatrace
• Excellent team player, self-motivated, passionate and highly driven
• Proactiveness and agility, adapting quickly to dynamic environment
• Fluent English

Advantages

• University degree in Computer Science or related field
• Experience in Monitoring, Operation and Administration of Cloud solutions
• Cloud and/or ITIL Certification
• Scripting and/or programming languages

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