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General Responsibilities:
Leverage DMAIC tools to improve processes, and reduce risk, and improve customer experience
Support continuous discovery, with a focus on technology based solutions
Work closely with Project, Product, Process, and Design teams to collaborate on overall strategy, prioritization, processes, requirements and testing of new applications prior to implementation
Leverage agile methodologies to perform work, within smaller teams
Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns.
Develop formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Develop CTQ’s and metrics to measure the health of existing, new or recently changed processes. Collaborate with operations teams to sustainably transition ownership where appropriate to production leaders.
Periodically collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
Provide training to internal customers on specific processes being changed; may deliver presentations, including up to the executive level.
Using Six Sigma methodology to identify opportunities within the existing processes and influencing leadership to implement
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 4 years of Process Management, Project Management or Risk Management experience
At least 1 year of experience supporting technology teams
Preferred Qualifications:
Bachelor's Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 5 years of experience in Process Management, Project Management or Risk Management experience
At least 1 year of experience working in an Agile environment
At least 1 year of experience with JIRA
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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