Capital One Manager Process Management Hybrid 

United States, Virginia, Arlington 

159373538

General Responsibilities:

• Leverage DMAIC tools to improve processes, and reduce risk, and improve customer experience

• Support continuous discovery, with a focus on technology based solutions

• Work closely with Project, Product, Process, and Design teams to collaborate on overall strategy, prioritization, processes, requirements and testing of new applications prior to implementation

• Leverage agile methodologies to perform work, within smaller teams

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

• Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns.

• Develop formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

• Develop CTQ’s and metrics to measure the health of existing, new or recently changed processes. Collaborate with operations teams to sustainably transition ownership where appropriate to production leaders.

• Periodically collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

• Provide training to internal customers on specific processes being changed; may deliver presentations, including up to the executive level.

• Using Six Sigma methodology to identify opportunities within the existing processes and influencing leadership to implement
  

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 4 years of Process Management, Project Management or Risk Management experience

• At least 1 year of experience supporting technology teams

Preferred Qualifications:

• Bachelor's Degree or military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• At least 5 years of experience in Process Management, Project Management or Risk Management experience

• At least 1 year of experience working in an Agile environment

• At least 1 year of experience with JIRA