Capital One Associate Process Manager Hybrid 

United States, Virginia, Arlington 

668410177

Center 2 (19050), United States of America, McLean, Virginia Associate, Process Manager (Hybrid)

What would make you successful?

• You enjoy working in a role that is process-focused and tactical in nature

• You enjoy collaborating with various value streams and stakeholders (eg/ HR, Recruiting, Bank Operations, Tech, etc.)

• You have excellent customer service/relationship management skills

• You have great analytical skills that allow you to connect the dots across applications and teams

• You enjoy working as both an individual and team contributor

• You have excellent time management skills and are able to meet/exceed rigorous deadlines

• You have great communication skills (written & verbal)

• You are not afraid to bring new ideas to the table and challenge the status quo

• You operate as a self-starter and continuously develop your skillset

This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.

Job Responsibilities

• Manage access changes for Branch & Cafe new hires, transfers, promotions, and terminations, engaging with key partners to ensure a seamless process

• Establish and maintain formal process documentation

• Engage and collaborate with partner teams to best support the access needs of our frontline workers, specifically Cafe Ambassadors

• Perform ongoing reviews to ensure access is well-managed

• Manage access profiles for our Cafe ambassadors and Cafe Operations support teams

• Partner with upstream and downstream stakeholders and other partners to support intent changes and make adjustments timely and in a well-managed way

• Foster a culture of openness, collaboration and continuous improvement

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience using Microsoft Office or G-Suite

• At least 1 year of experience in Process Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor’s Degree or military experience

• BPM, Lean, Agile, or Six Sigma certification

• 1+ year of experience in Access Management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.