Capital One Principal Associate Process Manager - Hybrid 

United States, Virginia, Richmond 

23241487

Principal Associate Process Manager - Hybrid

General Responsibilities:

• Responsible for examining, documenting, and improving an organization's business processes by identifying inefficiencies, bottlenecks, and areas for optimization, then designing and implementing new procedures or technologies to streamline operations, increase efficiencies, and reduce risk

• Gathering data from various sources to analyze performance metrics, highlight trends, measure the impact of process changes and identify gaps

• Documenting current business processes using flowcharts and diagrams to visualize workflows and identify potential areas for improvement

• Collaborating with stakeholders to understand their needs and gather requirements for process

• Analyzing data to pinpoint inefficiencies, bottlenecks, and areas for automation within existing processes

• Designing new processes or modifying existing ones to address identified issues, including proposing technology solutions where applicable

• Facilitating the implementation of new processes and managing stakeholder expectations during the transition

• Developing new KPIs to measure the effectiveness of implemented process changes and making adjustments as opportunities arise

• Effectively communicating process improvement plans and findings to stakeholders at all levels of the organization

• Supporting high visibility, high impact work alongside a diverse team of Business Analysts, Data Analysts, Process Managers, Operations SMEs, and Product Partners

The successful candidate:

• Process minded with multidimensional skills across, Project, Risk, & Analysis

• Comfortable working with data, identifying trends, and articulating results to a diverse audience

• Effective communication and stakeholder management skills with the ability to influence across multiple levels of the organization

• Intellectually curious with the drive to understand how things work

• Passionate about process excellence and risk management

• Thrives in a highly collaborative environment while working with business partners

West Creek 5 (Richmond, VA) and Center 2 (McLean, VA)- this role ishybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience with Google Suite

• At least 3 years of experience in Process Management, Process Analysis, Project Management, or Risk Management

Preferred Qualifications:

• Bachelor's Degree or military experience

• At least 5 years of experience in Process Management, Process Analysis, Project Management, or Risk Management

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

McLean, VA: $102,700 - $117,200 for Principal Process Manager Richmond, VA: $93,400 - $106,600 for Principal Process ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.