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Capital One Process Manager Sr Associate Hybrid United States, Virginia, Richmond 696981463
General Responsibilities:
Day to day oversight of multiple processes which could include
Risk management of defects and or controls
Monitor, report, and plan process improvement or redesign initiatives
Identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Tech and management
Make final recommendations for approval on changes
Collect, analyze, and measure process data to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review
Establish an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements
Escalate process or control breakdowns by identifying and engaging appropriate stakeholders. Resolve complex risk defects, problems, or transactions by interpreting controls, policies, guidelines, and procedures
Support business partners and processes through the maintenance of formal process documents (e.g. procedures, work instructions, process artifacts and diagrams), and document processes, controls, risk management activities and projects (creating project reports, presentations, business cases, and diagrams)
Using a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
Excellent written and oral communication skills, coupled with strategic influence to drive agreement through intellect, interpersonal and negotiation skills
Sustain a Well-Managed/process-driven environment and remediate process breakdowns through analysis and methodical solutioning to complex problems
Collaborate on broader process change initiatives and represent department interests; may participate in cross-functional project teams, including projects driven by other parts of the organization
Thrive in a dynamic, fast-paced environment and manage multiple priorities. They’re comfortable with ambiguity and enjoy cutting through distractions to discern priorities and create structure when none exists
Utilize excellent communication and partnership skills, which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes while leveraging data
Understand the big picture but is also able to execute with close attention to detail
Build relationships and influence across levels and functions
Ask why, explore, and want to learn
Location: West Creek 5 (Richmond, VA) and Center 2 (McLean, VA) -this role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
Preferred Qualifications:
Bachelor's Degree or military experience
At least 3 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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