Capital One Sr Associate Process Manager - Card Data Hybrid 

United States, Virginia, Richmond 

860432381

As a Sr. Associate, Process Manager supporting Card Data Governance, you will play a key role in delivering well managed, re-imagined and streamlined intent and processes that impact the company’s bottom line and our customers lives. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

General Responsibilities:

• Review, approve, and manage access to datasets and roles based on business needs and associateresponsibilities

• Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives

• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

• Identify and implement process improvements driving issue resolution/risk mitigation activities

• Tracking and resolving process breakdowns

• Understanding customers’ needs for the process and driving process improvements

• Developing and maintaining formal process documentation including procedures and

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of experience in Business Process Management, Project Management or Risk Management

• At least 1 year experience with Microsoft Excel or Google Sheets

Preferred Qualifications:

• Master's Degree or MBA

• 3+ years of experience in Business Process Management or Project Management or Risk Management

• 1+ years of experience with SQL

• 1+ years of experiencein using Jira

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification