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What would make you successful?
You enjoy working in a role that is process-focused and tactical in nature
You enjoy collaborating with various value streams and stakeholders (eg/ HR, Recruiting, Bank Operations, Tech, etc.)
You have excellent customer service/relationship management skills
You have great analytical skills that allow you to connect the dots across applications and teams
You enjoy working as both an individual and team contributor
You have excellent time management skills and are able to meet/exceed rigorous deadlines
You have great communication skills (written & verbal)
You are not afraid to bring new ideas to the table and challenge the status quo
You operate as a self-starter and continuously develop your skillset
This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.
Job Responsibilities
Manage access changes for Branch & Cafe new hires, transfers, promotions, and terminations, engaging with key partners to ensure a seamless process
Establish and maintain formal process documentation
Engage and collaborate with partner teams to best support the access needs of our frontline workers, specifically Cafe Ambassadors
Perform ongoing reviews to ensure access is well-managed
Manage access profiles for our Cafe ambassadors and Cafe Operations support teams
Partner with upstream and downstream stakeholders and other partners to support intent changes and make adjustments timely and in a well-managed way
Foster a culture of openness, collaboration and continuous improvement
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of experience using Microsoft Office or G-Suite
At least 1 year of experience in Process Management, Relationship Management or Risk Management
Preferred Qualifications:
Bachelor’s Degree or military experience
BPM, Lean, Agile, or Six Sigma certification
1+ year of experience in Access Management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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