Capital One Principal Associate Process Manager Hybrid 

United States, Virginia, Richmond 

623470720

West Creek 5 (12075), United States of America, Richmond, Virginia Principal Associate, Process Manager (Hybrid)

Responsibilities:

• Serve as deep subject matter expert on 3rd party ATM networks

• Educate the organization on how ATM networks, processors, and bank cores connect together to provide the right customer experience

• Identify opportunities to leverage ATM networks to support our national banking strategy

• Possess an understanding of network rules (MasterCard, VISA, AMEX, PULSE, CIRRUS, PLUS and regional PIN networks)

• Stay current with Industry trends and their impacts to ATM networks

• Maintain great relationships with our ATM network vendors in partnership with our vendor management team

• Identify and address risks, focusing on automated solutions

• Support procedure reviews and L2 document updates

• Forge relationships with key stakeholders to ensure delivery of commitments and manage stakeholder expectations effectively

• Identify ways to improve and streamline business well managed processes

• Provide subject matter expertise when representing the department in projects and other meetings

• Document processes and projects (creating reports, presentations, and diagrams)

• Ensure issues are properly reported to correct L2 and remediated appropriately to reduce outstanding risk or performance breakdowns

• Manage work across organizational lines (Product, Design,Tech) to achieve results and manage competing priorities

• Demonstrate problem-solving and analysis skills with attention to detail

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

• Demonstrate organizational agility to adapt to changing demands

This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High school diploma, GED, or equivalent certification

• At least 3 years of experience in Process Management or Risk Management

• At least 3 years of experience in Project Management

• At least 3 years of experience working with cross-functional teams

Preferred Qualifications:

• Bachelor’s Degree or military experience

• BPM,PMP, Lean, Agile or Six Sigma certification

• 3+ years of experience working in payments

• 5+ years of banking or financial services experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.