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As a Principal Process Manager, you will:
Participate in an agile team that solves complex problems and supports transformational initiatives.
Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.
Collect, analyze and measure process data, to drive improved branch/cafe practices and procedures; review data for trends and gaps in the process that may require additional review.
Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately.
Collaborate effectively across back office teams (e.g. Risk Office, Consumer Protection, Compliance, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed with simplicity.
Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment.
Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while meeting committed timelines.
Track and share delivery progress with Market Operations Senior Leaders regularly.
Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 4 years of experience in Process Management or Project Management
Preferred Qualifications:
Bachelor’s Degree or Military Experience
Knowledge of Branch or Cafe procedures and policies
At least 5 years of experience in Process Management or Project Management
At least 1 year of experience in Agile Methodologies
At least 1 year of experience in Business Analysis
BPM, Lean, or Six Sigma certification
PMP or Project Management certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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