Wells Fargo Senior Operations Processor 

India, Tamil Nadu, Chennai 

111180686

In this role, you will:

• Perform moderately complex operations duties in support of multiple remediation activities with direction from supervisors
• Navigate multiple applications on multiple screens across all the assigned remediations with efficiency to balance both quantity and quality of results.
• Build expertise on Consumer Lending applications with training and support from SMEs
• Conduct trainings and internal quality checks for junior and mid-level staff on new/existing remediations
• Take up responsibility of MIS reporting for the Process and publish trends and observations that could aid in solving a problem
• Provide feedback and present ideas for improving or implementing processes and customer support
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Proficient in SharePoint, Microsoft Office, and Adobe Acrobat
• Ability to research and resolve complex customer issues
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to manage a pipeline of work following procedures with high accuracy from assignment to completion
• Excellent verbal, written and interpersonal communication skills

• Required Qualifications:

• 3+ years of experience in one or a combination of the following: Financial Services Administration, Consumer Lending processes or Quality Assurance

• Desired Qualifications

• 1+ years general remediation research and/or execution experience
• Knowledge and understanding of consumer lending processes, Consumer related remediation policy, process, and procedures
• Knowledge with various line of business applications and document repositories – ICMP, MSP, FileNet, Adobe Acrobat, SharePoint, Indigo

13 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.