Coach, develop, and support Processors which includes process training, providing floor support on complex situations, develop and present training materials to individuals, respond quickly and professionally to resolveproblems/escalations.Processors are required to review the procedural guideline, create guides, offer potential solutions when escalating processing issues/concerns, or risks consider multiple perspectives of an issue. Achieve / exceed the set productivity targets and Quality targets. Complete tasks within process specific TAT. Always open for Adhoc work.
Responsibilities
- Responsible for working all complexities and risk levels: Low, Medium and High priority cases
- Complete no less than 16 hours per year of self-directed subject matter related training
- Consult with lower level Processors; assist in development of their research and investigative methods
- Provide coaching and mentoring to other Processors regarding processes, procedures and policy
- Monitor and keep Management advised of new and emerging trends and patterns seen in investigations of the team
- Communicate important developments to leadership that may jeopardize overall business objectives in a timely manner
- Undertakes and completes individual or team based projects/initiatives beyond regularly defined work load
Qualifications & Skills required:
- Should be a graduate with experience in CDMM or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
- Ability to identify “high risk” customers as defined by enterprise policies for risk rating customers
- Have good domain knowledge in Financial Crimes , AML/KYC, USAPATRIOT ACT
- Relevant experience in CIP / CDD / EDD Reviews
- Ability to meet and often exceed established production standards
- Ability to analyze and summarize large amounts of data
- Understands and also tried to grasps the procedure of core processes/sub processes within the same LOB
- Experience in performing Quality Validations / evaluation of the work done by peers / associates
- Analytic thinker who likes to solve problems with strong attention to detail
- Strong communication skills who can coach / provide feedback to the Processors
- Has a basic understanding of multiple processes within LOB
- Examines and delivers as per the required quality, following the laid procedures, policies under guidance
- Accurately Analyze high volumes of work, within established deadlines
- Displays understanding of process related metric
- Possess basic domain knowledge
- Have the skill to conduct one on one meetings with Processors to provide feedbacks on their daily work – Error Discussions, real time feedback and should be able to coach the Processors
- Strong communication skills and have the ability to conduct process trainings and provide floor support if required
- Should have good knowledge on RCA – Root Cause Analysis / Pareto Chart/ fish Bone Analysis
Desired Qualification
- Experience should include familiarity with Risk Frameworks and practices in the Financial Services Industry as well as operational delivery experience
- Certification on Risk – AML / KYC / Financial Crimes would be an added advantage
- Partner with appropriate resources to seek out solutions to problem
- Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
- Must be flexible to work odd shifts and has the ability to work overtime during peak volumes
- Consult with lower level Processors; assist in development of their research and investigative methods
- Provide coaching and mentoring to other Processors regarding processes, procedures and policy
- Monitor and keep Management advised of new and emerging trends and patterns seen in investigations of the team
- Should be able to toggle between BAU and other activities / adhoc work endorsed by the management team
- Good presentation skills and should have strong process / domain knowledge
- Ability to multi task, navigate between multiple systems, applications and utilize search tools to find information
- Excellent verbal, written, keyboarding and interpersonal communication skills to communicate with multiple stakeholders
- Advance Microsoft office skills
- Ability to identify areas of improvement and formulate plans to effect positive change within a team environment
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.