Wells Fargo Senior Operations Processor 

India, Karnataka, Bengaluru 

59097110

Coach, develop, and support Processors which includes process training, providing floor support on complex situations, develop and present training materials to individuals, respond quickly and professionally to resolveproblems/escalations.Processors are required to review the procedural guideline, create guides, offer potential solutions when escalating processing issues/concerns, or risks consider multiple perspectives of an issue. Achieve / exceed the set productivity targets and Quality targets. Complete tasks within process specific TAT. Always open for Adhoc work.

Responsibilities

• Responsible for working all complexities and risk levels: Low, Medium and High priority cases
• Complete no less than 16 hours per year of self-directed subject matter related training
• Consult with lower level Processors; assist in development of their research and investigative methods
• Provide coaching and mentoring to other Processors regarding processes, procedures and policy
• Monitor and keep Management advised of new and emerging trends and patterns seen in investigations of the team
• Communicate important developments to leadership that may jeopardize overall business objectives in a timely manner
• Undertakes and completes individual or team based projects/initiatives beyond regularly defined work load

Qualifications & Skills required:

• Should be a graduate with experience in CDMM or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
• Ability to identify “high risk” customers as defined by enterprise policies for risk rating customers
• Have good domain knowledge in Financial Crimes , AML/KYC, USAPATRIOT ACT
• Relevant experience in CIP / CDD / EDD Reviews
• Ability to meet and often exceed established production standards
• Ability to analyze and summarize large amounts of data
• Understands and also tried to grasps the procedure of core processes/sub processes within the same LOB
• Experience in performing Quality Validations / evaluation of the work done by peers / associates
• Analytic thinker who likes to solve problems with strong attention to detail
• Strong communication skills who can coach / provide feedback to the Processors
• Has a basic understanding of multiple processes within LOB
• Examines and delivers as per the required quality, following the laid procedures, policies under guidance
• Accurately Analyze high volumes of work, within established deadlines
• Displays understanding of process related metric
• Possess basic domain knowledge
• Have the skill to conduct one on one meetings with Processors to provide feedbacks on their daily work – Error Discussions, real time feedback and should be able to coach the Processors
• Strong communication skills and have the ability to conduct process trainings and provide floor support if required
• Should have good knowledge on RCA – Root Cause Analysis / Pareto Chart/ fish Bone Analysis

Desired Qualification

• Experience should include familiarity with Risk Frameworks and practices in the Financial Services Industry as well as operational delivery experience
• Certification on Risk – AML / KYC / Financial Crimes would be an added advantage
• Partner with appropriate resources to seek out solutions to problem
• Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
• Must be flexible to work odd shifts and has the ability to work overtime during peak volumes
• Consult with lower level Processors; assist in development of their research and investigative methods
• Provide coaching and mentoring to other Processors regarding processes, procedures and policy
• Monitor and keep Management advised of new and emerging trends and patterns seen in investigations of the team
• Should be able to toggle between BAU and other activities / adhoc work endorsed by the management team
• Good presentation skills and should have strong process / domain knowledge
• Ability to multi task, navigate between multiple systems, applications and utilize search tools to find information
• Excellent verbal, written, keyboarding and interpersonal communication skills to communicate with multiple stakeholders
• Advance Microsoft office skills
• Ability to identify areas of improvement and formulate plans to effect positive change within a team environment

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.