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Wells Fargo Senior Operations Processor 
India, Tamil Nadu, Chennai 
111180686

12.08.2024

In this role, you will:

  • Perform moderately complex operations duties in support of multiple remediation activities with direction from supervisors
  • Navigate multiple applications on multiple screens across all the assigned remediations with efficiency to balance both quantity and quality of results.
  • Build expertise on Consumer Lending applications with training and support from SMEs
  • Conduct trainings and internal quality checks for junior and mid-level staff on new/existing remediations
  • Take up responsibility of MIS reporting for the Process and publish trends and observations that could aid in solving a problem
  • Provide feedback and present ideas for improving or implementing processes and customer support
  • Provide subject matter expertise and interpretation of procedures to staff
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
  • Proficient in SharePoint, Microsoft Office, and Adobe Acrobat
  • Ability to research and resolve complex customer issues
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to manage a pipeline of work following procedures with high accuracy from assignment to completion
  • Excellent verbal, written and interpersonal communication skills
  • Required Qualifications:

  • 3+ years of experience in one or a combination of the following: Financial Services Administration, Consumer Lending processes or Quality Assurance
  • Desired Qualifications

  • 1+ years general remediation research and/or execution experience
  • Knowledge and understanding of consumer lending processes, Consumer related remediation policy, process, and procedures
  • Knowledge with various line of business applications and document repositories – ICMP, MSP, FileNet, Adobe Acrobat, SharePoint, Indigo

13 Aug 2024


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.