Wells Fargo Senior Operations Processor 

India, Telangana, Hyderabad 

458452987

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• • Strong Knowledge of Payment Investigations.

  • Strong Knowledge of ACH Wires, Fed Messages. Knowledge on Pega would be an added advantage.

  • Able to multi-task to accomplish tasks effectively.
  • Able to interpret the documents or the requests received

  • Strong verbal & written communication skills
  • Attention to detail
  • Excellent data entry skills
  • Good Math,reconciliation andaccounts skills
  • Ability to work quickly & accurately while maintaining acceptable standards of workmanship
  • Quick learner with the ability to retain high volume of information
  • Ability to recognize and escalate any discrepancies identified or noticed while processing

Job Expectations:

• Highly motivated with strong organizational and analytical skills and attention to detail.
  • Flexibility to work different shifts and to work overtime
  • Ability to succeed in a team environment.
  • Ability to learn quickly and transfer knowledge.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.