Uber Senior Engineering Manager - Machine Learning 

United States, West Virginia 

996522573

About the Role

This role demands strong program ownership, excellent stakeholder management, and the ability to move seamlessly between analytical deep dives and executive-level conversations. You’ll be responsible for translating insights into action, influencing roadmaps, and delivering measurable business value. You’ll also help structure the way our team executes, mentors others, and scales its impact across the region.

What you'll do:

1. Own the planning, execution, and measurement of key DR reduction programs across multiple markets and lines of business
2. Partner with Ops, Product, and CommOps leaders to identify opportunities, align roadmaps, and drive accountability for fixes
3. Build business cases and simulate cost savings potential tied to improvements in defect rate and customer friction
4. Translate analytical insights into executive-ready narratives that drive decision-making at the regional level
5. Lead and mentor junior team members, promoting analytical and business rigor across the team
6. Drive process improvements and create scalable tools, routines, and documentation to expand the team’s impact.

Basic Qualifications

1. 5+ years of experience in program management, strategy, operations, or consulting
2. Proven ability to lead complex cross-functional programs from idea to execution
3. Excellent stakeholder management and executive communication skills
4. Great teamwork skills and relationship-building with a cross-functional team
5. Track record of delivering measurable impact in customer experience or operational initiatives

Preferred Qualifications:

1. Experience in support, marketplace operations, or customer experience
2. Strong SQL and/or Python capabilities and fluency in data-driven storytelling

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .