Palo Alto Managed XSIAM Service Tech Lead 

United States, California 

991999958

Key Responsibilities

• Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers
• Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases
• Advise customers on best practices for alert tuning, data onboarding, and correlation optimization
• Drive continuous improvement in customer security posture and measurable time-to-value outcomes
• Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery
• Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings
• Translate complex detection and response concepts into actionable guidance for diverse audiences
• Collaboration & Enablement: Partner with Unit 42’s SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignment
• Collaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiency
• Champion customer needs internally, advocating for enhancements and escalations where needed
• Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service

Preferred Qualifications

• 5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity or SaaS environments)
• Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding
• Demonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environments
• Excellent communication skills—able to explain complex security concepts clearly to both technical and non-technical audiences
• Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs
• Deep curiosity and a growth mindset—comfortable learning and adapting to evolving technologies and detection methodologies
• Bachelor’s degree in Computer Science, Information Security, or a related field or equivalent military experience

Salary Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $127600/YR - $206500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.