GE HealthCare Coordinator -Customer Parts Delivery 

United States, Wisconsin 

988697745

Essential Responsibilities:

• Find and execute part order solutions.

• Lead part solution actions as needed with other cross.

• functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.

• Perform professional customer and field call handling and communication.

• Drive resolution of customer escalations by ensuring proper team ownership, coverage, and communication with the field.

• Deliver part solutions within the required compliance guidelines.

• Produce meaningful reports and information about order processing using database tools.

• Optimize all cycle time elements associated with the order fulfilment process.

• Participate in LEAN workouts and use the principles learned to improve daily work.

• Work closely with the pole Customer Solutions Manager to improve the overall Customer.

• Solutions team performance.

• Meet or exceed team backorder targets.

Qualifications/Requirements:

• High School Diploma/equivalent and at least 3 years' experience in customer facing role.

• Parts logistics and global systems understanding.

• Demonstrated Team player.

• Effective working in a complex environment.

• Experience with Microsoft Office applications.

• Must be willing to work out of our Headquarters in Waukesha, WI.

• Must be willing to submit to a background investigation, including for example, verification of past employment, criminal history and educational background.

• Willing to take a drug test.

• Must have unrestricted authorization to work in the US.

Desired Characteristics:

• BS / BA or equivalent experience.

• Oracle application experience.

• Proven strong customer advocate.

• Working knowledge of customs processes.

• Demonstrated Product Structure knowledge.

• Local talent strongly preferred.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.