JPMorgan Technology Support III Merchant Card 

Singapore 

945224334

As a Technology Support III team member in Commercial and Investment Banking (CIB) Technology – Merchant and Card Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Provide weekend support (activated for one full weekend per month) based on a rotational basis, and members activated for weekend shift are eligible for comp-off leaves accordingly

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science or equivalent experience
• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Solid analytical and problem solving skills (identifying problems, root cause analysis and developing solutions

• Ability to quickly receive and process information, make appropriate risk based decisions.

• Excellent communication skills, both oral and written

• Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Experienced in Cloud based technology , platforms like AWS (Certification will be added advantage)
• Experienced in web based technology, platforms, database such as Oracle, SQLserver , AWS RDS , Orchestration tool like Data Bricks
• Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace, Datadog, Geneos, Cloud watch, OpenSearch (experience setting up the monitoring will be added advantage)
• Experience in scripting including Powershell/Shell and/or Python for automation & toil reduction as well as provide continual service improvement (toil reduction/ automation) , Hygiene
• Experience in the support of real time transaction processing applications and application and infrastructure stability
• Basic experience in at least one of technology stack (Java/J2EE/C#/.NET)