JPMorgan Technology Support III - Enterprise 

Singapore, Singapore 

972875973

Job responsibilities

• Monitor the Enterprise for disruptions that may impact critical aspects of the JPMorganChase operational environment, maintaining situational awareness
• Triage Resiliency Incidents for potential disruptions to Enterprise Technology Assets and Essential Services
• Manage Communications according to our documented Communications & Decision plan
• Invoke documented Recovery Strategies to minimize the impacts from Asset disruptions
• Return to BAU and cessation of all Resiliency Incident management activities
• Lead or support Global and Regional initiatives to enhance and mature the Enterprise Technology Business Resiliency Incident Management process
• Continuously develop and refine policies and processes for the Enterprise Technology Crisis Management operational playbook to ensure effective and efficient incident response
• Coordinate the Enterprise Technology response to centralized Firmwide Simulation Utility (FSU) events to demonstrate the End-to-End resilience of plans which support the recovery of Essential Services against impact tolerances
• Support the execution of Firmwide Business Resiliency policies and standards through partnership with Enterprise Technology and Firmwide resiliency teams
• Support the annual Resiliency testing schedule across events such as Repave and Isolation Tests

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science related disciplines
• Minimum 3 years of experience in business resiliency, crisis management, operational risk or global security/intelligence function
• Prior experience in Business Resiliency, Crisis Management, Operational Risk or a Global Security/Intelligence function
• Ability to carry out complex tasks under time pressure, while maintaining a high level of attention to detail and accurate work
• Experience in making data driven analytical judgements that support the end-to-end Business Resiliency Incident / Crisis lifecycle
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
• Initiative - self-motivated, able to realize the need for change and seek feasible solutions culminating in process grounded recommendations
• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact

Preferred qualifications, capabilities, and skills

• Experience in Tableau and Python is advantageous
• In date Certificate of BCI (CBCI) Examination is preferred