As a Partner Operations Manager you will manage the content delivery performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic partnerships with our partners across the globe. In this role you will be accountable for timely and cost effective delivery of source materials from our partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical.In addition to account management, the Partner Operations Manager will conduct analysis to identify opportunities for process improvement, product development, and cost reduction. Partner Operations Managers act as the general manager for partners, owning their content delivery experience and success.
Key job responsibilities
- Conduct Trend Analysis and Deep Dive partner performance against KPI targets to drive perfect delivery to Prime Video
- Consult and Advise internal stakeholders (ranging from Content Acquisition to Product Teams) on partner capabilities and system requirements to ensure delivered assets will achieve optimum value- Drive long-term solutions through next-gen automation and AI innovations to complex workflows
A day in the life- Drive partner adoption of the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals.
- Design workflow strategies for accelerated content delivery in multiple languages and formats, while simplifying and eliminating redundant practices.
- 5+ years of demonstrated results as an Account Manager, Vendor Manager, or Business Development role in a technical, e-commerce, or media-related environment.
- BS / BA degree
- Excellent written and verbal communication skills, strong numerical and analytical aptitude, proven negotiating skills.
- Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required
- Demonstrated ability to credibly coordinate between technical teams and business stakeholders, as well as have an understanding of the systems and processes that will be utilized in achieving program objectives.
- Excellent interpersonal skills; ability to form relationships and work successfully with business and technical teams across the organization.
- Proven track record of delivering initiatives from conception through completion.
- Proven ability to multitask and manage multiple projects through work prioritization and planning.
- Proactive attitude and willingness to dig deep to achieve goals.
- Must be fluent in both Japanese and English.
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