Reviews and evaluates program and change management policies and procedures, technology and tools, and governance processes to provide credible challenge for minimizing losses from program and change management risks.
Assesses program and change management risks and evaluates actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
Supports independent assurance activities to assess areas of concern including substantive and controls testing.
Monitors, evaluates, and challenges Key Risks and associated Key Risk Indicators triggers and thresholds. Also liaises with Key Indicator owners on breaches and action steps to correct breaches.
Reviews potential risks associated with program/project delivery on a technical and detailed level.
Participates in various second line of defense program and change management assessments including risk assessments, control assessments, maturity assessments etc.
Assesses program and change management risks associated with new initiatives and programs being proposed for implementation.
Challenges the design, adequacy and strength of the control environment associated to program and change management and recommends actions to ensure the operational risk profile is in line with the risk appetite.
Executes ad-hoc activities for the TCCORO organization, including but not limited to: researching and drafting materials for presentations of deep dives into selected topics, coordinating deliverables related to audits and examinations, and maintaining associated data for executive reporting.
Appropriately assesses risk when business decisions are made, demonstrating knowledge for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, and applying sound ethical judgment.
Qualifications:
6-10 years relevant experience
Experience with program and change management lifecycle and practices, and the relationship between other risk management functions. (i.e., Issues Management, etc.)
Knowledge of products within the coverage area, including an understanding of current and emerging trends as well as the ability to apply understanding of the business impacts of technical contributions.
Experience in program and/or change management risk assessments, metrics, enterprise technology services, risks, and controls within globally complex, dispersed and diverse organizations.
Experience with and knowledge of industry standard risk management frameworks (including ISO27001, COBIT, TOGAF and CRI for example), and an in-depth understanding of program and change management risk mitigation strategies.
Consistently demonstrates clear and concise written and verbal communication skills
Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Requires good analytical skills to filter, prioritize and validate potentially complex material from multiple sources.