As the Regional Manager of Associate Technical Account Management, you will report to the Regional Director of Customer Success for Americas. You will lead a newly created team of Associate Technical Account Managers (TAMs)
WHAT YOU’LL DO:
- Lead and develop a team of Associate TAMs focused on driving adoption and success across a large customer pool, ensuring their individual growth and impact.
- Champion the voice of the customer within your region, proactively highlighting successes and raising risks to internal teams.
- Contribute as a key member of the regional Extended Leadership Team, collaborating with cross-functional leaders to drive regional customer success.
- Partner with Global Scaled TAM teams to define, implement, and continuously improve best practices and the overall model.
- Own and drive the achievement of key performance indicators (KPIs) related to adoption, security risk reduction, customer health, and retention, consistently striving to exceed targets.
- Strategically promote the full adoption of the Wiz platform and the democratization of security practices within customer environments.
- Collaborate with global Customer Success peers to develop and execute a unified global strategy focused on excellence.
- Serve as the primary point of escalation for critical customer situations within your assigned base.
- Maintain a strong technical understanding of the Wiz platform, cloud computing, cybersecurity, and the broader IT ecosystem to effectively guide your team and advise customers.
- Enable customers to secure their cloud deployments by proactively advising on cloud security best practices throughout their journey with Wiz.
- Collaborate proactively with our Partners and Channel team to ensure positive customer outcomes.
- Act as a passionate advocate for our post-sales customer experience, articulating the value of our support packages to prospects when necessary.
- Stay current with cloud and cybersecurity trends and our product roadmap to anticipate future customer needs and proactively prepare your team.
WHAT YOU’LL BRING:
- 5+ years of leadership experience, running scaled or digital touch teams in the cybersecurity, containers, and/or cloud computing markets.
- Knowledge of cloud computing and ideally, hands-on experience with building and operating cloud infrastructure.
- A highly consultative and strategic mindset, setting ambitious goals and innovating to achieve them.
- Proven track record of working with customers at senior levels (ideally up to CxO level) in a Customer Success, Support, Service Delivery, TAM, and/or Professional Services role.
- Experience managing customer escalations and balancing customer expectations with design and business requirements.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud.
- Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker.
- Ability to multitask and work in a fast-paced environment.
Health & Welfare Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
Financial Benefits
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
Time Off
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
incentive compensation
The annual base salary range for this full-time position is listed below.
US Base Pay Range
$191,200 USD
