Bank Of America Senior Operations Analyst - Process Support & Performance Leader 

United States, Georgia 

759301721

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

FLUSpecificJob Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status

FLU Specific Responsibilities:

• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Presents reporting on key performance and implementation status.
• Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research.
• Initiates projects and alternatives to improve operations efficiency
• Ability to use Microsoft Office to support status reporting requirements
• Knowledge acquired through increasingly responsible operations analysis work and on the job training
• Ability to communicate across and up the organization
• Must be able to work independently and is not afraid to make a decision. and act on it
• Provides guidance to associates within own unit regarding procedural, technical and/or operational changes
• Coordinates the testing and implementation of new products and or services impacting the unit
• Prepares and validates procedures and is involved in process improvement initiatives. This position reports to the ATM Exceptions manager
• Weekly/Regular communication to teams regarding procedure and business updates including
• Participate in meetings with business partners as part of projects and change initiatives - this may include system testing
• Provide support and training to representatives within the department including new hires
• Review operational procedures/training material at scheduled review period; provide updates as necessary
• Handle escalation requests and system breaks; report and open tickets for any system issues; follow up with teams and business partners until it’s resolved
• Proactively identify risk in processes and escalate appropriately
• May work production cases on an occasional basis

FLU SpecificRequired Qualifications:

• Minimum of 3 years ATM Operations experience
• Proven meeting facilitation at all levels
• Excellent written and verbal communication and presentation skills with demonstrated experience in both
• Consulting on procedural, technical, and operational changes
• The ability to coach and train on all levels
• Experience leading implementations for products, services, and operational solutions
• Managing the design, documentation, implementation, and monitoring of new products and services
• Inspecting data to identifying issues and trends
• Coordinating the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment
• Thorough understanding of the business unit's operations processes and implications on other groups within the operations function
• Cash Exception Platform reconciliation experience (Deposits) and/or Recon Plus Frontier reconciliation experience (Dispense)
• Operational accounting experience along with working knowledge of processes to include applicable policies and regulations
• Excellent written and verbal communication and presentation skills with demonstrated experience in both
• Previous experience with general ledger
• Thorough understanding of debits and credits
• Exhibit excellent verbal, written communication and interpersonal skills.
• Demonstrate the ability to multi-task, strong attention to detail, proficient with numbers and effective organizational skills
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions, be a continuous learner
• Excels in working among diverse viewpoints to determine best practice to understand future business needs
• Strong technical and analytical skills
• Self-motivated and results oriented
• Microsoft Suite Product Knowledge/Experience

Skills:

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research

1st shift (United States of America)