Salesforce Senior Program Manager Lead Cash PMO 

United States, Indiana, Indianapolis 

624148617

Job Category

Program & Project Management

Job Details

Responsibilities:

• Provide effective and inspiring leadership, acting as a trusted advisor to senior leadership, by being actively involved in all phases of program strategy and delivery services, developing a broad and deep knowledge of all assigned programs and projects.

• Partner with program leadership to prioritize transformation outcomes, features and capabilities aligned to a long-term strategic roadmap

• Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion.

• Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution.

• Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals.

• Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization.

• Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively.

• Manage and cultivate trusted partnerships with internal stakeholders, partners, leaders, and PMOs to help develop project strategies and action plans that enable customer success

• Leverage data insights to propose project execution strategies and measure results

• Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects

• Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness.

• Bring ideas, innovation, and beginner’s mind to help in forming a vision for Lead to Cash excellence

Requirements:

• 5+ years experience of complex program management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity

• Deep subject matter expertise of Lead to Cash business processes based on relevant front line experience and/or experience transforming and implementing Lead to Cash processes and technologies.

• Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies.

• Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward.

• Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others.

• Ability to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders.

• Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.

• Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes.

• Ability to learn quickly and work effectively in in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area.

• Ability to point to specific examples of having led large, cross-functional transformation projects, program development and the business results achieved.

• Accountability – assumes ownership for achieving personal and team goals.

• Experience with Salesforce & Project Management tools

• PMP preferred

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.