Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.
Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Czech market.
Returns management and upgrades of devices.
Handle service complaints from customers and/or sales representatives from Czech Republic.
Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales.
Perform different analysis and maintenance of databases for customers.
Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
What Are We Looking For In You
High level of Czech and English
Experience working with SAP
Based in Prague or open to relocate
Flexible and open minded
Good computer skills (including MS Office)
IT literate and a fast learner
Able to work under pressure
Likes to work both independently and in a team
What we can offer:
Defined-term contract (1 year)
Working in an international environment
Inspirational colleagues & culture
Fast Growing and innovative environment
Wide scope of benefits: private healthcare, Sport card, Lunch Card, Employee Assistance Program, Employee Stock Purchase Plan, Christmas & Easter bonuses, language courses etc